Who are we? How does it work? Does it actually work!?

These are great questions if we've peaked your interest. Perhaps you can benefit from a service that can save you money on IT. IT is expensive. However, I don't want to jump out of the frying pan and into the fire! You want to know to who you are doing business with.

Put simply, we are a team of entrepreneurs that have worked in the healthcare IT space for decades! We have trained IT Professionals and have learned what support and service really is through our experiences. We have been working in the background for years, subcontracting for other IT companies. We have probably supported you withot your knowledge behind another IT company whose name, unfortunately, we cannot disclose... However, we were there!

Since 2014 it has always been the mission to provide Affordable IT Support for Small businesses like ourselves. We are not profit-driven... At least, not entirely. We do want to make money, however, we want to provide a valuable service to the SMB market. Here are the basics for how it works:

“IT in a Box” is a simple, all-in-one IT support package that starts with a conversation and software install designed for small and mid-sized businesses that:

• Covers the essentials like antivirus, backups, remote support, and security monitoring.
  
  

• Starts with a free system assessment . It's a free remote checkup using a remote program. No pressure, no sales pitch — just a clear look at where your systems need help."
  
  

• Uses a flexible, à la carte model — pay for the basics, then add more only when you need it.

• We used to offer a 24X7 Helpdesk. However, we learned that people don't like calling the helpdesk! They just want help when they need it. Fair! Helpdesks are expensive! Even when overseas. If you want a Helpdesk, we can get you a Helpdesk. However, its no longer our major focus.
  
  

• Our major focus is to Offer powerful tools without the cost or complexity of enterprise IT departments.

• “IT in a Box” means you finally get the IT support your business needs — without needing a CIO, an IT department, or a second mortgage.”

I think what you want to know is (1) Is this too good to be true? (2) Has this been tried and proven? (3) Is this some fly by night company that will take my money and run? 

All good questions. Here are some common questions along with the answers:

 1. “How is this so cheap compared to traditional IT services?”

Answer:
We’ve removed the enterprise overhead and created a lean, à la carte model. Instead of billing for unused time or services, we start with essentials and let you scale up only when necessary. Tools like Nagios and Ninja RMM automate a lot of the day-to-day monitoring, allowing us to be efficient while still delivering high-quality service.

 2. “What happens if something goes seriously wrong—can you really help us recover?”

Answer:
Absolutely. Our disaster recovery add-ons offer scalable options. Whether it’s a ransomware attack or server crash, we offer live human support and verified backup protocols to ensure business continuity. You can increase coverage in a crisis and scale it back afterward—something traditional IT contracts don't let you do.

 3. “Why should I trust a remote assessment? Don’t you need to come onsite?”

Answer:
Most vulnerabilities and configuration issues can be detected remotely with Nagios RMM, which scans your environment securely. It’s fast, non-intrusive, and gives us an immediate understanding of what you're working with. If we find something that requires physical attention, we can schedule an onsite visit—but most businesses don't need one to get started.

 4. “What makes you different from other managed service providers (MSPs)?”

Answer:
Three things:

1. Flexible pricing: Pay only for what you use.

2. Transparency: You get a clear understanding of your environment from day one with our free assessment.

3. Simplicity: We don’t lock you into complex contracts or bundles you don’t need. Just tools and support that work.

 5. “Will you be around in a year, or is this a startup experiment?”

Answer:
AskSupportNow is built on proven technologies like Nagios and Ninja RMM—used by thousands of IT professionals globally. Our model is lean but sustainable. We're not cutting corners—we're cutting out the bloat. Plus we've been around since 2014 with no plans on quitting!

 6. “How secure is this setup?”

Answer:
Security is baked into every level—from antivirus and patch management to monitoring and backup. We follow industry best practices and adapt your coverage to meet compliance if needed (HIPAA, SOC, etc.). Our tools detect threats early and we act fast with a human response team.

 7. “What if I want to leave? Is there a contract?”

Answer:
No long-term contracts. Our service is month-to-month. You stay because it works—not because we lock you in.

 8. “What exactly do I get for $350/month?”

Answer:
You get:

• Security monitoring

• Antivirus

• Backup solutions

• Ninja RMM dashboard for visibility

• Remote support (with limits)

• Monthly check-ins

• Email and chat support

• Application support for things like Office365 and Google Workspace

You only pay more if you need on-demand or onsite support.

 9. “Can you support our custom apps or legacy software?”

Answer:
We support most modern business apps and cloud services. For custom or legacy software, we evaluate during the free assessment and let you know if we can fully support it—or if a specialist might be needed.

 10. “How do I know your team is qualified?”

Answer:
Our team includes certified IT professionals with experience in real-world business environments—across industries like healthcare, legal, and professional services. We’ve worked with companies just like yours and know how to deliver what matters most: uptime, security, and peace of mind.